Welcome to the RealSims Simulator Maintenance and Training Support CenterIn order to streamline, automate and expedite access to valuable information related to all types of flight vehicle and other simulator and Training Systems we use an intelligent knowledge base which is driven by this unique online ticketing system.
Every maintenance support, service request, product or part quotation request is assigned a unique ticket number. You can create use this unique number assigned to your request to track the progress of your request and view updated responses or questions provided by the assigned level one or two support agents through this powerful intuitive online web portal.
For your reference we provide complete archives and history of all ticket requests. You can upload (attachments to your tickets (such as full document files, photos, videos via easy to fill out forms). This help us understand the details of your request or service issue. This is a valuable intuitive way to interact with our sales, service agents and engineers assigned to your request..
Our KNOWLEDGE BASE is a very powerful tool, it tracks and stores questions and answers to many common service problems, issues and other valuable information related to the many different TOPICS.
You can select topics in the FAQ or TOPIC drop-down boxes. Many times the answers to you questions have been previously resolved base on other user results eliminating the need to post a ticket request.
You must register and provide a verifiable email address to submit, create or review a new or existing a product or service ticket. Once verified by our admin department a confirmation and welcome email will be sent to you and your account will be activated..
Once a service or request ticket has been submitted one of our SUBJECT MATTER EXPERTS (SMS's) specialized in the area of your interest will respond to your via email or through the ticket created which can be accessed any time you login to your account.
This portal is provided and managed by RealSims,llc. we are manufacturer and service provider offering a full line of Fixed and Rotor Aircraft and Vehicle Simulators and associated Training Products such as Display Systems, Motion Platforms and Avionics Systems.
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Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket